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Our Services

Choose a service from the selections below.

We provide In-Home Services in North Vancouver, West Vancouver and Burnaby

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End-of Summer Special!

Home Visits $60 per hour

  • In-home technical support

  • Device troubleshooting

  • Equipment installation

  • Personalized training

 

Follow-up Remote Support $40 per hour

  • Phone support

  • Video support

  • Secure remote computer assistance

  • Emergency troubleshooting

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NEW! One-on-One Phone Support $25 per hour

  • Have your general technology questions answered

  • You only need a regular telephone, not a computer or smartphone, to use this service

  • Available to Canadian and US/International Customers

To schedule an appointment for any of the services above, you may call 778-994-6509

 

If you feel comfortable booking online, you can schedule your Home Visit by selecting one of the services below and proceeding to the checkout page.

Computer, Phone, Tablet or Printer Setup

We set up your device and show you how to start to use it with confidence independently.

We help with:

  • New smartphone setup (iPhone and Android)

  • Tablet setup (iPad and Android tablets)

  • Computer and laptop setup

  • Printer installation

  • Wi-Fi and internet connection setup

Smart Home Devices

We provide one-on-one training on how to set up and feel comfortable using any of the following:

  • Alexa

  • Google Home

  • Apple Home Pod

  • Smart Doorbells

  • Smart TV 

  • Thermostats

  • Voice Commands

  • Mobile Controls

 

Does not include installation

General One-on-One Tech Coaching

We are happy to answer any questions you may have. We offer:

  • Personalized technology lessons

  • Learning how to use a smartphone

  • Learning how to use a computer

  • Email training

  • Internet browsing skills

  • Online shopping guidance


    "No question is too small. Learn at your own pace."

Video Calling & Staying Connected

We help you use technology so that you may stay connected with family and friends.

We will help you feel comfortable using any of the below:

  • FaceTime setup

  • Zoom training 

  • WhatsApp video calling

  • Connecting with family and friends

  • Group video call setup

Online Safety & Security

We offer personalized training to help you stay safe online. This includes helping with:

  • Learning to recognize scam calls, phishing emails and fake text messages

  • Password management and safety for iCloud 

  • Two-factor authentication setup

  • Privacy settings

Email & Communication Support

We will support you in feeling comformatble with all your email-related needs, including:

  • Setting up email accounts

  • Organizing inboxes

  • Spam reduction

  • Contact management

  • Calendar setup

Smartphone & Tablet Support

We will support you in understanding the features of your Smartphone and/or Tablet so that you feel comfortable and confident with any of the following:

  • Understanding apps

  • Downloading and updating apps

  • Managing photos

  • Backing up data 

  • Managing storage space

  • Troubleshooting common issues

  • Text messaging assistance

Computer Tune-Ups

We are happy to support you to ensure that all your devices are working well, including:

  • Slow computer diagnosis 

  • Software updates

  • Virus and malware scans

  • Data backup assistance

  • File organization

  • Performance optimization

Photos & Memories

We answer any questions you may have on how to store and organize your photos. We help with:

  • Organizing digital photos

  • Creating photo albums

  • Transferring photos from phones to computers

  • Cloud storage setup

  • Scanning old photographs

  • Digital memory preservation

Technology Purchasing Assistance

Are you looking at buying a new phone, TV or tablet?

We provide:

  • Advice before buying devices

  • Help comparing products

  • Setup of newly purchased devices

  • Migration from old devices

 

What Our Clients Say

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Kathy Poitras, Artist

"I am a 70 year old lady and sometimes find using my phone and the computer a bit overwhelming. Laura has helped me with my iphone and on the computer. She is patient and explains what to do very well.  She is very knowledgeable. Thank you Laura!!" ​
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