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Our Services

Choose a service from the selections below.

We provide In-Home Services in North Vancouver, West Vancouver and Burnaby

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Home Visits $70 per hour

  • In-home technical support

  • Device troubleshooting

  • Equipment installation

  • Personalized training

 

Follow-up Remote Support $50 per hour

  • Phone support

  • Video support

  • Secure remote computer assistance

  • Emergency troubleshooting

Computer, Phone, Tablet or Printer Setup

We set up your device and show you how to start to use it with confidence independently.

We help with:

  • New smartphone setup (iPhone and Android)

  • Tablet setup (iPad and Android tablets)

  • Computer and laptop setup

  • Printer installation

  • Wi-Fi and internet connection setup

Smart Home Devices

We provide one-on-one training on how to set up and feel comfortable using any of the following:

  • Alexa

  • Google Home

  • Apple Home Pod

  • Smart Doorbells

  • Smart TV 

  • Thermostats

  • Voice Commands

  • Mobile Controls

 

Does not include installation

General One-on-One Tech Coaching

We are happy to answer any questions you may have. We offer:

  • Personalized technology lessons

  • Learning how to use a smartphone

  • Learning how to use a computer

  • Email training

  • Internet browsing skills

  • Online shopping guidance


    "No question is too small. Learn at your own pace."

Video Calling & Staying Connected

We help you use technology so that you may stay connected with family and friends.

We will help you feel comfortable using any of the below:

  • FaceTime setup

  • Zoom training 

  • WhatsApp video calling

  • Connecting with family and friends

  • Group video call setup

Online Safety & Security

We offer personalized training to help you stay safe online. This includes helping with:

  • Learning to recognize scam calls, phishing emails and fake text messages

  • Password management and safety for iCloud 

  • Two-factor authentication setup

  • Privacy settings

Email & Communication Support

We will support you in feeling comformatble with all your email-related needs, including:

  • Setting up email accounts

  • Organizing inboxes

  • Spam reduction

  • Contact management

  • Calendar setup

Smartphone & Tablet Support

We will support you in understanding the features of your Smartphone and/or Tablet so that you feel comfortable and confident with any of the following:

  • Understanding apps

  • Downloading and updating apps

  • Managing photos

  • Backing up data 

  • Managing storage space

  • Troubleshooting common issues

  • Text messaging assistance

Computer Tune-Ups

We are happy to support you to ensure that all your devices are working well, including:

  • Slow computer diagnosis 

  • Software updates

  • Virus and malware scans

  • Data backup assistance

  • File organization

  • Performance optimization

Photos & Memories

We answer any questions you may have on how to store and organize your photos. We help with:

  • Organizing digital photos

  • Creating photo albums

  • Transferring photos from phones to computers

  • Cloud storage setup

  • Scanning old photographs

  • Digital memory preservation

Technology Purchasing Assistance

Are you looking at buying a new phone, TV or tablet?

We provide:

  • Advice before buying devices

  • Help comparing products

  • Setup of newly purchased devices

  • Migration from old devices

 

What Our Clients Say

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Kathy Poitras, Artist

"I am a 70 year old lady and sometimes find using my phone and the computer a bit overwhelming. Laura has helped me with my iphone and on the computer. She is patient and explains what to do very well.  She is very knowledgeable. Thank you Laura!!" ​
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